Case Study: Fareno Dental achieves significant time savings and fuller schedules with Lighthouse 360

How Lighthouse 360 Makes This Small Practice More Efficient

Fareno Dental, a small general and family practice in Feasterville, Pennsylvania with one dentist and two hygienists seeing about 30–40 patients a day, was losing valuable staff hours to phone calls confirming and rescheduling appointments. The office selected Lighthouse 360’s patient communication software because it offered robust features without a long-term contract, giving them a flexible month‑to‑month option.

Lighthouse 360 deployed two‑way texting, Cancellation Fill‑In, a Virtual Waiting Room with digital COVID screening forms, and mass email/texting, automating confirmations, filling canceled slots from a waitlist, and cutting paperwork. As a result, Fareno Dental significantly reduced phone time, kept its schedule fuller, sped up patient communications, and credits Lighthouse 360’s tools and support with improved efficiency.

Fareno Dental

Michele Fareno

Office Manager