Case Study: Northwest Bank streamlines lending workflow and vendor management with LightBox Collateral360

Northwest Bank cuts appraisal turnaround from 4 days to 1 with LightBox

The customer, Northwest Bank, faced a cumbersome and disconnected lending workflow that relied on outdated email and spreadsheet tracking. This archaic system made vendor management and commercial real estate loan processing difficult for collateral services manager Jamie Pulliam. To address these challenges, the bank turned to vendor LightBox and its product, Collateral360®.

LightBox implemented its Collateral360® platform to centralize and streamline the bank's processes for procuring reports and soliciting vendor bids. The solution significantly improved efficiency, cutting the turnaround time for assigning requests from four days down to one. LightBox's support also reduced the need for a large in-house team, saving the bank both time and money while providing better documentation and insight into operations.

Northwest Bank