Case Study: a UK online fashion retailer achieves real-time supply chain visibility with Ligentia

Using technology to simplify operations for a fast-growing UK online fashion retailer

Ligentia partnered with a fast-growing UK online fashion retailer managing multiple brands to address a fragmented and manual supply chain. The customer's processes were heavily dependent on spreadsheets and email, with over 600,000 emails exchanged annually for coordination, leading to inefficiencies and a lack of real-time visibility across its 13 international sourcing networks.

Ligentia implemented its Ligentix cloud-based platform, which provided end-to-end visibility, order management, analytics, and a customer support hub. This solution dramatically reduced manual workloads, cutting email traffic by 96% and internal support requests by 49%. The retailer gained automated reporting and real-time data, enabling proactive supply chain management and strategic oversight.