Case Study: Hobbycraft achieves operational stability and improved customer experience with Ligentia

Delivering operational stability and enhancing customer experience for Hobbycraft

Hobbycraft, a UK-based retailer specialising in arts and crafts, faced the central challenge of ensuring timely stock arrival from Asia, the US, and Europe to satisfy high customer demand and promotions for its fast-expanding business. To address this, they chose the vendor Ligentia for supply chain services, a decision significantly influenced by Ligentia's software platform, Ligentix, which provided greater visibility across their operations.

Ligentia implemented a partnership-focused solution that included providing agile operational stability and strategic initiatives. They worked directly with Hobbycraft’s vendors to optimize container utilization, creating smarter and more carbon-efficient shipping. Results for Hobbycraft included the automation of previously manual processes, leading to significant time and cost savings, improved accuracy, and better performance data, ultimately driving up supply chain performance.

Hobbycraft