Case Study: ONCALL Interpreters & Translators achieves rapid ROI and nationwide HD remote interpreting with Lifesize

Video communications bridges the language barrier for ONCALL

ONCALL Interpreters & Translators Agency is an Australian language services provider (est. 1984) with over 5,500 accredited interpreters covering nearly 150 languages and offices in every state and territory. Facing rising travel costs and the need to deliver qualified, face‑to‑face interpreting across vast distances (including AUSLAN for the deaf community), ONCALL sought a flexible, easy‑to‑use video solution to make interpreting more accessible and cost‑effective for clients in regional and urban locations.

ONCALL deployed LifeSize Express and LifeSize Networker in its Sydney and Melbourne offices, choosing the solution for its high audio/video quality and simplicity. The system paid for itself in under 12 months, drastically reduced travel expenses, increased interpreter utilization and client access, improved interoffice communication, and led to expanded rollouts with public‑sector clients.

ONCALL Interpreters & Translators

Ari Pappas

Corporate Manager, Oncall