Case Study: Global Financial Company achieves rapid work-from-home agent support deployment with Lifesize

How We Helped a Global Financial Company Deploy a WFH Agent Support Center in Less Than Two Hours

Global Financial Company, a multinational financial services organization, needed to rapidly transition its contact center agents to work from home during COVID-19 while protecting service levels. Lifesize helped address the challenge using its cloud contact center solution, enabling a fast rollout for a workforce with varying technical skills, home Wi‑Fi issues, and equipment needs.

Lifesize implemented a dedicated cloud tenant for the company’s internal IT support team in under two hours, including IVR setup and bulk agent provisioning. The solution initially supported 20 agents and quickly scaled to 30+ more as call volume increased, while allowing SLAs to be adjusted for longer troubleshooting calls and helping maintain business continuity and customer service during the crisis.