Case Study: Children’s Hospice South West cuts travel costs and reclaims staff time with Lifesize HD video

Children’s Hospice South West uses LifeSize HD Video to Reduce Travel Expenses, Keep Teams Focused on the Kids

Children’s Hospice South West (CHSW) is a UK charity providing palliative, respite and bereavement care to life‑limited children across South West England with roughly 160 staff and multiple sites. As plans for a third hospice accelerated, senior staff were spending up to 17 hours per week traveling between locations (67 trips in three months), costing the charity an estimated £50,000+ annually and consuming as much as 60% of some working days—so CHSW needed an affordable, high‑quality way to replicate face‑to‑face meetings.

CHSW deployed LifeSize Team MP and LifeSize Express HD video systems across its sites, quickly training staff and integrating scheduling and travel‑savings tracking in Outlook. The solution cut travel and costs, enabled regular department and three‑hour clinical governance meetings, improved staff focus on care, and delivered an expected payback in under 18 months.

Children’s Hospice South West

Steve Benson

IT Coordinator