Case Study: Mutualité Sociale Agricole achieves streamlined digital services for millions of agricultural members with Liferay

The Web to service agricultural social protection

The MSA (Mutualité Sociale Agricole), France’s second-largest social security system, provides social coverage for roughly 5.6 million people in the agricultural sector and their families. Facing tighter budgets and changing digital habits, MSA needed a clearer, mobile-friendly website that would deliver high-quality online services, regionalized content for 35 funds, and an integrated customer space to simplify administrative procedures.

MSA migrated to Liferay and redesigned msa.fr (responsive in 2015), introducing profile and content management, online declarations, messaging, integrated search and 35 dedicated regional sites with a streamlined "My private space." Adoption rose from 36% of members in 2015 to 71% in 2017 and satisfaction reached about 88–90%, while the platform delivered time savings, easier regional content management and was reused for national portals like mesdroitssociaux.gouv.fr.

Mutualité Sociale Agricole

Emmanuelle Pabolleta

Director of Communication and Information