Case Study: South Worcestershire District Councils achieves accelerated online self-service and improved ROI with Liferay

SWDC intranet supports and connects three Worcestershire councils

SW2, the ICT Shared Service for Malvern Hills, Worcester City and Wychavon district councils, supports about 1,000 users and manages around 120 legacy business applications. With a small development team and three different intranet systems (SharePoint Server 2007, SharePoint and a traditional CMS), SW2 needed a single, open-source web-based platform that provided a portal, CMS and development environment to drive a customer-first self-service strategy.

After evaluating SharePoint, Alfresco and MindTouch, SW2 selected Liferay Portal EE, which was quick to set up and replicated existing SharePoint features while running on Linux/VMware and MySQL. Liferay consolidated sites and legacy front ends into a consistent public interface, accelerated the shift to online services, reduced face-to-face/phone/written interactions, delivered greater ROI than SharePoint, and provided a central collaborative system with vendor support and training.

South Worcestershire District Councils

Andy Baldwin

Head of Finance & Resources