Case Study: SUEZ achieves anytime, anywhere customer self-service with Liferay

SUEZ Connect digital platform enables customer self-service anytime and anywhere

SUEZ is a global resource-management company in Australia with about 2,600 employees, 850 collection vehicles and operations serving 56,000 customers and 3.7 million residents each week. Customers were asking for online, anytime self-service and SUEZ needed to stay ahead of competitors while integrating more than 50 legacy systems and APIs.

SUEZ deployed the SUEZ Connect portal on Liferay as a mobile‑responsive, flexible integration platform offering invoicing and payment, service scheduling, reporting and real‑time communications. Adoption exceeded expectations: customer satisfaction and data accuracy improved, services are delivered more reliably, and the portal has become a competitive sales and innovation enabler.

Suez

Nick Zafiris

Program Manager Digital Transformation