Case Study: EATEL Business achieves a modern self-service customer portal and reduced billing issues with Liferay

Louisiana telecommunications company improves customer support with new self-service portal

EATEL, a family-owned telecommunications company in Louisiana that also operates commercial data centers, needed a responsive, branded self‑service customer portal to give residential and business users a unified view of their accounts and to support mobile access, multi-channel use, dashboards, robust billing and support information, role-based access, case management, audit logging, live chat and a communications center.

Using Liferay DXP with partner XTIVIA and a React SPA/JetRay architecture, EATEL built a customizable portal that integrates with back-end systems via RESTful services. The launch delivered multi‑account dashboards, streamlined billing and payments, reduced payment‑related call volume by about 30%, improved mobile accessibility and flexible account management, and made much of the site editable by non‑developers for faster marketing and ongoing improvements.

EATEL Business

Aubry Henkel

Director of IS/IT/PMO