Case Study: Apicil (French social protection group) achieves digital transformation, paperless services and same-day reimbursements with Liferay

Liferay the technical platform at the heart of the Group’s digital transformation

Apicil, a Lyon‑based social protection mutual and the 5th largest such group in France insuring 1.5 million people, faced a fragmented, outdated digital presence of about 15 websites and a paper‑heavy workflow that hindered service delivery. To respond to market changes and increased competition, the group needed a single, scalable, paperless platform to simplify customer access, enable self‑service administrative tasks and modernize its information system.

In 2013 Apicil chose Liferay and launched a consolidated portal in five months, providing secure personal spaces with real‑time quotes, downloadable statements, immediate payments and same‑day invoice reimbursements; brokers gained portfolio and quoting tools while IT benefited from easy integration and reusable templates for autonomous business teams. The site now logs 120,000 users (about 400 new accounts/day), supports geo‑localization, is moving to responsive/mobile and plans to expand services significantly, delivering cost savings, faster service and rapid, ongoing feature releases.

Apicil

Yohann Burgan

Digital Product Manager