Case Study: Knowledge Hub achieves scalable, mobile-ready cross-government knowledge sharing with Liferay DXP

Liferay Digital Experience Platform enables collaboration across all traditional boundaries

Knowledge Hub is the UK’s leading digital collaboration platform for public sector professionals, created to help civil servants, local authorities and emergency services share knowledge and solve problems across organisational and geographic boundaries. Facing rapid membership growth and increased user activity, plus a mobile-first audience and ongoing financial pressures, Knowledge Hub needed a more flexible, scalable and socially familiar experience.

The organisation upgraded to Liferay Digital Experience Platform (with TeamWorXX 3) to deliver responsive design, improved navigation, social features (mentions, notifications, editors) and better content tools, while maintaining strong community management. The result: a global platform of 140,000+ members in 2,000 communities, membership up 57% year‑on‑year, social activity up 27%, and millions of visits and interactions (6M page views, 1M visits, 25K conversations, 10K documents), enabling consistent cross‑government working, education leadership programs, project delivery collaboration and refugee support.

Knowledge Hub

Liz Copeland

Head Of Customer Insight & Engagement