Case Study: Excellus BCBS achieves a streamlined next-generation digital experience with Liferay DXP

Healthcare insurer delivers streamlined next-generation digital experience

Excellus BlueCross BlueShield, upstate New York’s largest nonprofit health plan serving nearly 1.5 million members and employing about 4,000 people, faced an urgent need to replace an aging IBM WebSphere Portal. The insurer had to migrate 18 sites and 100+ portlets, resolve complex security and personalization requirements, and integrate legacy and third‑party systems while delivering a modern, consistent self‑service experience for members, Medicare enrollees, providers, employers, brokers, and internal users.

Excellus selected Liferay DXP with implementation partner XTIVIA to rebuild its portals, delivering responsive, role‑based sites and personalized member dashboards, provider tools, cost estimators, and streamlined content workflows. Launched on time in 18 months, the solution improved integration stability, cut software costs by about 65%, boosted staff productivity and content development efficiency, and noticeably increased customer satisfaction across its 1.5 million members and 4,000 employees.

Excellus BCBS

Timothy Schwab

Vice President Consumer Technology