Case Study: Maiden Global Servicing Company achieves a connected, role-specific responsive intranet with Liferay

Global reinsurance company overhauls its intranet to provide effective and responsive support to its many business units

Maiden Global Servicing Company, a global reinsurance firm, needed to replace an aging, monolithic intranet that was essentially a single page of links with no search, limited permissioning, and no way to deliver site- or role-specific content across multiple business units. Their requirements included single sign-on and identity federation, a modern responsive UI, separate subsidiary sites, role-specific search, and integration with Active Directory and OAuth.

After evaluating vendors via the Gartner Magic Quadrant and running a proof of concept with XTIVIA, Maiden implemented Portal 360 on Liferay. The new intranet delivers responsive, role- and organization-specific content across six subsidiary sites, enables targeted authoring and audience controls, integrates external applications and AD authentication, and centralizes reports, feeds and IT resources—resulting in a major usability improvement and validated platform components before customer rollout.

Maiden Global Servicing Company

John Sharp

Senior Vice President of IT