Case Study: Spire (U.S. gas utility) achieves a unified, modern customer portal with Liferay DXP

Fifth-largest publicly traded gas utility in the U.S. creates state-of-the-art customer portal with Liferay DXP

Spire, the fifth-largest publicly traded gas utility in the U.S., serves more than 1.7 million customers across Missouri, Mississippi and Alabama. Facing fragmented digital experiences and a complex back end—two ERPs, two payment processors, separate mobile workforce systems and multiple account portals—Spire needed a single platform to deliver real-time account updates, billing and energy-usage information.

Partnering with XTIVIA, Spire built a unified, mobile-friendly My Account portal on Liferay DXP with an Angular-based UI and direct integrations to SAP and Oracle CC&B, payment processors and field systems. The portal offers self-service tools, usage charts, online payments, SSO for agents, role-based access and fraud controls, which homogenized back-end systems, reduced agent processing time, improved customer satisfaction and enabled a successful launch with ongoing plans for new features.

Spire

Deborah Banks

Director