Case Study: Coach (luxury fashion brand) achieves a consolidated mobile-friendly digital workplace with Liferay

Enterprise portal empowers employees worldwide through mobile-friendly platform

Coach, Inc., the global luxury fashion brand with more than 1,000 stores, faced a fragmented employee experience: multiple URLs and systems, duplicated and outdated documents, poor search, and limited access for store employees who rely on smartphones and tablets. Rising expectations around digital transformation made it imperative to consolidate content, improve findability, and better reach frontline staff.

Coach implemented Liferay to build Coachweb, a single sign-on, mobile-friendly intranet that replaced three legacy systems and centralized content and communications. The platform eliminated an estimated 500–1,000 redundant files, cut search times from minutes to seconds, improved executive-to-store communication, decentralized content management, and laid the foundation for further digital initiatives like VM Insights and employee-facing apps.

Coach

Dante Ragazzo

Director, Enterprise Portal