Case Study: Britam Holdings Ltd cuts claims turnaround to 10 days and saves $100K with Liferay

Enhanced partner portal helps save resources and costs for the business, while improving customer and partner experience

Britam Microinsurance, a market-leading unit of the Britam group serving underserved customers in Kenya, faced costly, paper-based administration that slowed hospital claims processing and strained partner relationships—claims often took 50–70+ days, helplines were overwhelmed, and some hospitals threatened to leave the network.

InfoAxon Technologies built a Liferay DXP-based partner portal that digitized member validation, claims submission and onboarding; claims turnaround fell to around 10 days (≈80% faster), onboarding accelerated, and the platform is live with 60 hospitals. Britam expects over $100,000 in savings across 4–5 years, increased partner participation (some hospitals now offer up to 5% prompt-payment discounts), and a better customer and partner experience that enables scalable growth.

Britam Holdings Ltd

Geoffrey Manono

Head Of Claims