Case Study: Desjardins achieves a unified, user-centric digital workspace and streamlined customer experience with Liferay

Desjardins Group improves its customer experience, streamlines organizational workflows and transforms their partner offerings

Desjardins Group, North America's largest federation of credit unions with over 7 million members and multiple subsidiaries, faced fragmented internal and external digital experiences that prevented delivery of distinctive, user-centric customer journeys. Employees and partners struggled with organizational complexity, siloed platforms, and a need for a scalable, white‑labelable digital workplace and partner portal.

Desjardins selected Liferay for its connectivity, extensibility and ease of use, rolling it out via a two‑part program (a center of expertise and hands‑on training, then platform implementation on existing architecture). The result was a unified digital workspace and portals that improved user profile management, streamlined content creation and publishing, doubled external traffic year‑over‑year for business users, and enabled scalable partner offerings; the organization is now migrating to Liferay DXP for greater personalization and API‑driven multichannel delivery.

Desjardins

William Longmene Kue

Product Manager And Solutions Architect Responsible