Case Study: Cross Country Home Services achieves rapid site launches and increased business agility with Liferay

CCHS creates portal platform for 24 hour/365 day customer care

Cross Country Home Services (CCHS) is a national home-warranty and maintenance provider serving customers across all 50 states. Facing a new direct-to-consumer strategy, CCHS had more than fifteen consumer and partner websites running on disparate platforms, which increased total cost of ownership and reduced business agility. The company needed a scalable, maintainable web architecture to simplify content sharing, speed development, and support growth.

CCHS selected Liferay as the enterprise portal and Xtivia as implementation partner, using an agile, Scrum-based approach to deliver a unified CMS/portal with site staging, workflows, enterprise search, RESTful integrations to Oracle EBS and CRM, and a high-availability infrastructure. The team migrated the public site (cchs.com) to Liferay in under three months and launched the consumer site (totalprotect.com) less than a month later, trained content owners, and began migrating other sites—resulting in faster speed to market, lower IT costs, and greater agility for new products and markets.

Cross Country Home Services

Joel Steigelfest

CIO