Case Study: Britam Holdings Ltd achieves pan‑African digital transformation and reduced customer‑service costs with Liferay

Britam places an integrated portal platform at the center of its digital transformation

Britam is a leading diversified financial services group operating across seven African countries. The company faced a fragmented landscape of homegrown systems that couldn’t share data, lacked digital channels and online partner integration, and needed a multilingual, scalable platform to support thousands of users and growing customer demands.

InfoAxon implemented Liferay as a unified digital experience platform, delivering a Financial Advisor Portal, Customer Service Portal, Marketplace, Partner Portal, seven regional websites and a corporate intranet with SSO and responsive design. The rollout drove higher user adoption, reduced customer service costs, supported growth and profitability across Kenya, Uganda, Tanzania, Rwanda, South Sudan, Malawi and Mozambique, and earned Britam a CIO 100 Award for East Africa.

Britam Holdings Ltd

Jack Maina

Group Chief Operating Officer