Case Study: Bristol City Council achieves rapid, mobile-first digital transformation and cost savings with Liferay

Bristol City Council’s new platform delivers major benefits today and paves the way for future innovation

Bristol City Council, which serves about 500,000 residents, faced sustained budget pressures, a mobile-first population with rising expectations, and low engagement across service journeys—driving the need to digitize more services, reduce costs and improve citizen interaction.

The council deployed a user‑centred Liferay platform that integrates legacy systems, supports end‑to‑end transactions and delivers a fast, responsive mobile experience. Launched rapidly (alpha in seven weeks, public beta in 14), the solution boosted public engagement, sped development, reduced costs by optimising existing IT investments, and established a flexible, future‑proof foundation for further digital services.

Bristol City Council

Tracy Dodds

Digital Services Manager