Case Study: Airbus Helicopters achieves 24/7 customer engagement and improved operational efficiency with Liferay

Airbus Helicopters' Customer Portal a cornerstone for customer engagement

Airbus Helicopters needed to modernize its customer engagement for 3,000 operator companies (24,000 users) by replacing a siloed, vertical portal with a 24/7, mobile-friendly platform that matches the helicopter operators’ journey. Key challenges included breaking down service silos, integrating heterogeneous third‑party applications, and overhauling role and permission management to improve time to market and day‑to‑day operations.

Using Liferay, Airbus launched Keycopter (end of 2018), a responsive portal with single sign‑on, role provisioning, customizable dashboards and integrated services—Techpub, Warranty, Requests, Ordering and health/usage reports. The result is a coherent, always‑available service that boosts productivity and time savings for operators, improves access to information and transactions across web and mobile, and lays the groundwork to consolidate portals and move toward a microservice architecture.

Airbus Helicopter

Jérôme Chauvin

IM Project Manager