Case Study: Priceline achieves centralized partner communications and streamlined hotel contact management with Liferay Portal

A dynamic web experience for the ever-evolving hotel industry

Priceline.com, a leading online hotel reservation service, needed a way to keep authorized hotel contact lists current despite high staff turnover in the hotel industry, without imposing additional IT costs on its partners. The company sought a centralized, low-cost communications channel to manage partner contacts and activities.

Priceline built a partner portal on Liferay Portal to serve as a single hub for partner communications and management. The solution includes a portlet for partner-initiated user-change requests (with Priceline validating updates), a document repository for data feeds and reports, and uses Liferay’s permissions and API for bulk user/org loads—streamlining partner management and delivering expected cost savings as legacy systems are retired.

Priceline

Greg Horne

VP, Corporate Information Systems, Priceline.com