Case Study: Grace Management achieves greater staff efficiency and resident satisfaction with LifeLoop

Grace Management boosts staff NPS by 16 points with LifeLoop

Grace Management, Inc., a large multi-state senior living organization, partnered with the vendor LifeLoop to implement its comprehensive senior living technology platform. The challenge was to improve operational workflows, increase staff and resident satisfaction, and enhance overall portfolio performance.

LifeLoop's solution provided consistent workflow efficiencies and unified, data-informed programming. This resulted in a 16-point increase in staff Net Promoter Score (NPS) and meaningful time savings that helped mitigate caregiver burnout. The cumulative gains in satisfaction contributed to Grace Management doubling its occupancy rate growth against the industry average.

Grace Management, Inc