Case Study: Epic achieves unified access to external imaging from within the EHR with lifeIMAGE

Epic - Customer Case Study

Epic needed a way to make its EHR the single source of truth for medical images, including studies performed outside the health system, while reducing manual PACS imports and demographic-matching errors. lifeIMAGE addressed this need with its Epic integration (including the lifeIMAGE viewer, uploader and the lifeIMAGE Local App/LILA), enabling clinicians to launch and view external exams, upload CDs, link cloud‑received studies, and normalize patient identifiers directly from the Epic patient record.

lifeIMAGE implemented an Epic‑approved launch interface and upload/search wizard that performs active identity checks and standardizes study demographics. As a result, clinicians gain one‑click access to complete imaging histories from Epic, improving patient safety and satisfaction and accelerating enterprise adoption. The integration also delivers measurable operational benefits cited by Epic customers — fewer PACS imports, reduced gatekeeper workload, and faster onboarding and training — with a straightforward LILA and Epic configuration and ongoing lifeIMAGE support.

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