Case Study: Volvo Trucks achieves faster remote repair and maintenance with Librestream’s Onsight

Volvo Trucks reduces 145-workshop repair delays with Librestream's Onsight

Volvo Group Trucks Germany faced a challenge where its Product Quality Engineers were required to travel frequently to resolve technical cases, leading to increased costs and service delays. To enhance productivity and accelerate issue resolution, Volvo initiated a project and turned to Librestream for a solution.

Volvo implemented Librestream's Onsight platform on devices including RealWear wearables to enable hands-free remote assistance. This allowed technicians to connect with experts in real-time, share visuals, and access documentation on-site. The solution from Librestream resulted in significant time and cost savings by reducing lead times for repairs, minimizing asset downtime, and cutting travel expenses, while also improving the quality of service and customer satisfaction.

Volvo Trucks