Case Study: Safran Helicopter Engines achieves real-time visual support with Librestream Onsight Connect

Safran Helicopter Engines delivers real-time support in remote locations with Librestream

Safran Helicopter Engines, a manufacturer dedicated to rotorcraft turbines, needed to elevate its service program by adding real-time visual support for its customers. This new capability was vital for providing the best quality products and services and would significantly differentiate their offerings. To meet this challenge, they partnered with vendor Librestream.

Librestream implemented its Onsight Connect solution, which Safran custom-branded as Expert Link. This enabled customer technicians and remote experts at Safran HQ to collaborate visually on assets in real time. The solution allowed Safran to provide real-time support even in remote locations and enabled the creation of new service packages. Librestream's technology was selected after competitive benchmarking and successfully optimized Safran's operations.

Safran Helicopter Engines