Case Study: Safran Helicopter Engines delivers real-time visual support with Librestream Onsight Connect

Safran Helicopter Engines - Customer Case Study

Safran Helicopter Engines, the rotorcraft turbine manufacturer, wanted to enhance its service program with real-time visual support for customers, especially to help technicians in remote locations. To address this challenge, it partnered with Librestream and used Onsight Connect as the remote visual support solution, branded by Safran as “Expert Link.”

Librestream enabled Safran Helicopter Engines to deploy a new remote assistance service that lets customer technicians collaborate with remote experts at Safran HQ in real time. The result was stronger support in even the most remote locations and the ability to launch new service packages, though no specific quantitative metrics were provided.

Safran Helicopter Engines

Philippe Galan

Chief Digital Officer