Case Study: Rolls-Royce enhances engine support with Librestream remote inspection technology

Rolls-Royce clears 7 engines remotely with Librestream

Rolls-Royce faced significant challenges during the COVID-19 pandemic as global travel restrictions prevented their experts from conducting on-site engine inspections for airline customers. This situation created a critical need for a remote solution to provide effective training and technical support. To address this, Rolls-Royce turned to vendor Librestream and implemented their Onsight Connect platform.

The solution from Librestream enabled real-time, secure video communication, allowing Rolls-Royce trainers to guide airline engineers through complex inspections remotely using specialized tools. This resulted in airlines avoiding the costly transport of engines for evaluation; for example, Air China cleared seven engines for service, eliminating a 2,700-mile round trip. The technology also supported humanitarian missions and expanded training capabilities, reducing aircraft on ground incidents. Rolls-Royce reported that the use of Librestream's technology saved significant time and money and represented a major breakthrough in their service delivery.

Rolls-Royce