Case Study: Renault Trucks boosts vehicle uptime with Librestream Onsight

Renault Trucks cuts warranty inspections 5x with Librestream

Renault Trucks sought to increase commercial vehicle uptime by providing faster technical support to its 72 service outlets across the UK and Ireland. Their challenge was finding a scalable, hands-free, and secure remote solution that could work effectively even in low-bandwidth environments.

The vendor, Librestream, implemented its Onsight software powered solution, which was used with RealWear headsets. This allowed service centers to connect instantly with technical experts for guided repairs. As a result, Renault Trucks cut warranty inspection visits by a factor of five, reduced technician travel mileage by 10-15%, and resolved service procedures in 20-30 minutes that previously took 24-48 hours. Librestream's solution also led to faster warranty claims, higher customer satisfaction, and lower emissions.

Renault Trucks