Case Study: Pratt & Whitney improves remote support and maintenance continuity with Librestream

Pratt & Whitney reduces on-site visits and maintains support with Librestream

Pratt & Whitney faced a challenge maintaining customer support and performing proactive maintenance during the COVID-19 pandemic due to travel restrictions that prevented on-site technician visits. To ensure service continuity, the company sought a remote solution and turned to vendor Librestream for its Onsight platform.

Librestream's solution involved implementing its Onsight remote support platform, which enabled real-time, two-way audio-visual communication for remote diagnostics and troubleshooting. This allowed Pratt & Whitney to maintain high levels of customer support, perform proactive maintenance, and significantly reduce the need for on-site visits, thereby saving time and resources while enhancing collaboration between field technicians and support teams.

Pratt & Whitney