Case Study: Gerber Collision & Glass improves appraisal accuracy and productivity with Librestream Onsight

Gerber Collision & Glass - Customer Case Study

Gerber Collision & Glass, one of the largest automotive repair companies in the USA, wanted to better leverage its skilled appraisers, improve customer service, and address staffing limitations across repair centers. To do this, Gerber turned to Librestream and its Onsight mobile collaboration solution to pilot an internal Centralized Appraisal Program.

Librestream’s Onsight connected centralized appraisers with customer service managers at repair centers using live video, two-way audio, onscreen drawing, and image capture for real-time damage assessments. The program increased appraiser productivity from 3–4 estimates per day to 8, improved the percentage of damaged parts found in initial appraisals by 7 points, reduced initial estimate time by about 15 minutes, and boosted customer conversion rates by 3.7 points for Carrier and 4.9 points for COD.

Gerber Collision & Glass

Gary Wilmoth

Senior Appraiser