Case Study: ASK Chemicals enhances remote customer support with Librestream's Onsight

ASK Chemicals cuts technical service scheduling from weeks to 15 minutes with Librestream

ASK Chemicals, a leading global provider of foundry and industrial resins and coatings, faced challenges in delivering timely on-site technical services to customers due to travel restrictions during the COVID-19 pandemic. They partnered with vendor Librestream to implement a white-labeled version of the Onsight platform.

The solution, branded as ASKNow, enabled real-time video communication and remote assistance. This allowed Librestream's technology to reduce technical service scheduling from weeks to just 15 minutes, achieve over $30,000 in annual savings in the U.S., and expand support to over 10 countries, all while enhancing customer support without physical presence.

ASK Chemicals