Case Study: El Rio Health improves pharmacy safety and efficiency with Liberty Software

Liberty Software’s Flexible Pharmacy Management Solutions Make 340B Compliance Easy and Productive

El Rio Health, a federally qualified health center, faced significant challenges with its outdated pharmacy management system. The software caused dangerous dispensing errors due to patient name mix-ups and could not keep up with the center's high volume of 600,000 prescriptions annually. Furthermore, a manual refill process consumed excessive staff time, preventing pharmacists from focusing on patient care. These issues threatened their compliance with the exacting requirements of the 340B Drug Discount Program, necessitating a new solution. They turned to Liberty Software for its pharmacy management system.

By implementing Liberty Software's customizable platform, El Rio Health dramatically improved safety and efficiency. The solution included an advanced bin management system and identity verification prompts that reduced dispensing errors to nearly zero. An automated refill system freed up staff, allowing pharmacists to focus on clinical review and patient care. Liberty Software’s willingness to develop custom features, including an API for better EHR integration, provided El Rio with the robust, auditable records needed for 340B compliance and enabled significant operational improvements.

El Rio Health

Joshua Carzoli

Director of Operations