Case Study: Xodus achieves 90% call resolution with Liberate Voice AI

Xodus resolves 90% of targeted calls in 30 days with Liberate

Xodus, a growing travel insurance services provider, faced challenges in managing high call volume, improving routing accuracy, and maintaining customer service standards. To address these operational inefficiencies, they partnered with vendor Liberate to implement its Voice AI solution.

Liberate's Voice AI was deployed to pre-screen calls, automate claim status inquiries, and support bilingual customer interactions in English and Quebec French. Within just 30 days of implementation, the solution resolved 90% of targeted calls without requiring human escalation. This led to a 37.5% reduction in call abandonment rates and allowed human agents to focus on higher-value customer needs.

Xodus