Case Study: Branch speeds up claim reporting with Liberate Voice AI

Branch cuts claim reporting time by 42% with Liberate

Branch, an insurance provider, faced the challenge of aligning its claims experience with modern, instant customer expectations for home and auto policies. To meet this need, they partnered with the vendor Liberate to modernize their first notice of loss (FNOL) reporting using Voice AI and digital workflows.

Liberate implemented a solution that combined Voice AI with digital FNOL to enable 24/7, zero-wait claim reporting. This integration improved data accuracy, automated workflows, and accelerated vendor dispatch. The measurable results included a 42% faster claim reporting time and strong early adoption rates, leading to reduced handling time and improved customer satisfaction.

Branch