Case Study: University of Tennessee Health Science Center streamlines admissions and eliminates duplicate submissions with Liaison’s UniCAS

UTHSC Revamps its Admissions Technology to Drive Greater Yield

The University of Tennessee Health Science Center faced a fragmented admissions system that produced 7–10% duplicate applications, frequent “false starts” (incomplete or abandoned submissions), and application documents scattered across multiple repositories, which led to lost materials and inefficient processing. Seeking a centralized, reliable solution to improve application integrity and applicant tracking, UTHSC engaged Liaison.

Liaison implemented UniCAS, a unified, searchable admissions platform with a centralized document repository, live chat, analytics, and dedicated implementation support. UniCAS eliminated the duplicate-submission and false-start problems, consolidated records, saved valuable staff hours, and enabled faster, more accurate reporting—resulting in a streamlined application experience and deeper enrollment insights for the University of Tennessee Health Science Center.

University of Tennessee Health Science Center

Donald Thomason

Dean of the College of Graduate Health Sciences