Case Study: Our Lady of the Lake University reduces application review time by 75% with Liaison's Centralized Application Service (CSDCAS)

Our Lady of the Lake University reduces application review time by 75%

Our Lady of the Lake University, a private Catholic university in San Antonio, faced lengthy, error-prone graduate admissions for its Department of Communication Disorders: a single admissions processor handled nearly 300 applications, causing weeks-long delays, manual GPA calculations, lost information, and a poor applicant experience. To address this, the university turned to Liaison and its Centralized Application Service for Communication Sciences & Disorders programs (CSDCAS/CAS™).

Liaison implemented CSDCAS to automate application capture, GPA scoring and rubric-based ranking, provide an online applicant portal, and streamline reviewer workflows. As a result, Liaison reduced application review time by 75%, cut total processing from months to under one month, enabled faculty to complete reviews in a single eight-hour day, and drove a 13% increase in applicants while improving applicant communication and completion rates.

Our Lady of the Lake University

Christine Carmichael

IRB Chair and Director of Graduate Admissions, Department of Communication Disorders