Case Study: Wayfair achieves scalable data processing and faster shipping confirmations with Liaison Technologies

Wayfair Tackles Data Explosion by Growing with Liaison

Wayfair, a leading U.S. online retailer of home furnishings with millions of SKUs and rapid year-over-year growth, faced a sudden data explosion when changes to shipping and fulfillment processes drove document volumes from about 100,000 to 250,000 per day. Their existing infrastructure hit capacity limits and Wayfair needed a solution that could provide consistent availability, seamless interoperability with in‑house tools, and fast onboarding of trading partners as volumes continued to climb.

Wayfair upgraded to Liaison Delta and ECS, leveraging Liaison’s open APIs and Delta mapping to reduce map creation from two days to two hours and speed partner onboarding. The upgrade improved uptime and stability, let a four‑person engineering team scale operations, cut processing delays (previously 45 minutes) for shipping updates, and positioned Wayfair to handle projected volumes of 500,000–1,000,000 documents per day.

Wayfair

Matt Mahoney

EDI Engineer