Case Study: 192business achieves fast, PCI‑compliant card verification with Liaison Technologies' Liaison Protect

Tokenization provides affordable data protection whilst minimising business process disruption for 192business, an Experian subsidiary

192business, an Experian subsidiary and leading identity-verification specialist, processes near-instant online checks for more than 1,000 customers to detect fraud and validate transactions. Faced with PCI DSS requirements, its existing encryption-based approach was resource-intensive, slowed transaction times, and risked increasing scope and complexity of compliance — a critical problem when speed directly affects customer experience and contract retention.

192business evaluated tokenization solutions and chose Liaison Protect, whose tokens preserve the 16‑digit card format so no business processes needed changing. Deployment took three weeks with minimal disruption; tokenization cut the number of systems in PCI scope, enabled verifications in under a second, reduced compliance cost/complexity, and lowered breach risk while offering a flexible, future-proof way to protect other sensitive data.

192business

Andrew Agnês

Head of Infrastructure