Case Study: GlobalTranz achieves in-house EDI and rapid partner onboarding with Liaison Technologies

GlobalTranz Brings EDI In-House with the Help of Liaison Services

GlobalTranz, a fast-growing Phoenix-based freight management company that operates the CarrierRate.com portal, needed to bring its EDI network in-house after many trading partners moved to XML. The company faced major hurdles: its EDI had been managed by a third-party in India with C# code and inaccessible data maps, limited IT resources, slow manual archival processes, and “needle-in-a-haystack” searches that could take 20–34 hours per invoice—hindering onboarding and real-time customer communications.

GlobalTranz engaged Liaison Professional Services to deploy Liaison’s Delta and ECS, migrate existing code, build data maps and train staff; Liaison produced over half the maps in three days and completed 98% of EDI processes. The result: partner onboarding shrank from 1–3 months to about a week, searchable EDI retrievals went from days to minutes, accounting and invoicing sped up, customer service efficiency rose 20–25%, and trading partner relations improved through better reporting.

GlobalTranz

Grace Serrano

EDI Specialist