Case Study: Global Bottling and Beverage Corporation achieves 20x faster fulfillment error resolution and improved cash flow with Liaison Technologies

Global Beverage Leader Tackles Customer Fulfillment Errors, Improves Cash Flow

A global beverage leader that sells more than 1.5 billion drinks a day across 200+ countries faced a “slow leak” in its fulfillment operations: frequent price and quantity discrepancies between orders and deliveries that were often discovered 30–60 days after invoicing. With thousands of large orders processed daily across multiple systems, the average time to identify an error was 20 days, creating inefficiency and nearly $5 million in annual resolution costs.

Liaison deployed a hosted solution using its Cloud Integration Platform, Contivo data mapping and a custom web interface to analyze EDI/XML transactions, automatically alert discrepancies and let staff drill down into errors. Processing more than 5,000 transactions a day with four-hour batch analysis, the system cut error identification from 20 days to under one, uncovered over 500,000 discrepant transactions in the first year, and sped revenue recovery while providing a scalable analytics capability.