Case Study: CULedger reduces fraud and streamlines member authentication with LF Decentralized Trust's Hyperledger Indy

How CULedger protects credit unions against fraud with Hyperledger Indy

CULedger, a credit union service organization, faced the challenge of protecting its member credit unions from rising fraud, particularly in call centers, and needed a more secure and efficient method for member authentication. They partnered with LF Decentralized Trust to implement a solution using Hyperledger Indy to create a new industry standard for digital identity.

The solution was the MemberPass™ digital identity credential, which streamlined authentication, cutting call center verification from minutes down to 15 seconds. For a credit union with 125,000 members, this is projected to reduce annual fraud expenses by $150,000 in the call center channel alone. The implementation by LF Decentralized Trust also significantly improved the member experience and operational efficiency for credit unions.

CULedger

Julie Esser

Senior Vice President of Marketing/Communications