Case Study: U.S. Grocery and Pharmacy Retailer improves customer service and pharmacist productivity with Lexmark

U.S. grocery and pharmacy retailer improves customer service and pharmacist productivity with Lexmark solution

U.S. Grocery and Pharmacy Retailer, a large employee-owned chain with in-store pharmacies filling about five million prescriptions a year, was struggling with slow, unreliable pharmacy printing that hurt customer service and pharmacist productivity. Its legacy printers caused delays, blank pages, unreadable barcodes, and unnecessary toner waste, creating compliance risks and added workload. The retailer turned to Lexmark and its managed print services, along with multifunction devices and monochrome laser printers, to improve the pharmacy workflow.

Lexmark assessed the environment, tested its devices with the prescription dispensing software, and deployed 140 Lexmark printers across 70 locations under a proactive managed print services program. The results included $50,000 in initial savings in the first quarter, a 99% service level, faster first-page printing, eliminated blank pages, better barcode quality, and automatic toner replenishment. With Lexmark, the retailer reclaimed storage space, reduced reprints and repairs, and significantly improved both pharmacist productivity and the customer experience.