Case Study: University of the Free State achieves 35% productivity gains with Lexmark Perceptive Content

University of the Free State - Customer Case Study

University of the Free State faced growing paperwork and document-search delays as enrollment increased, making student administration slower and raising concerns about confidentiality, storage, and inconsistent paper-based processes. The university turned to Lexmark and its Perceptive Content solution to better integrate with its existing PeopleSoft environment and improve access to student records.

Lexmark implemented Perceptive Content to link student documents to PeopleSoft records, automate indexing, and enable secure electronic retrieval and workflow. The results were significant: staff productivity increased by 35%, debt collection improved by 5%, and the university saved millions by reducing paper handling, speeding service delivery, and eliminating much of the filing burden.

University of the Free State

Michael van Rooyen

Deputy Director, ICT Services