Case Study: University of Michigan-Flint achieves $5 million in savings and 1,550% ROI with Lexmark Perceptive Content

University of Michigan–Flint - Customer Case Study

The University of Michigan-Flint needed to replace a paper-heavy filing system that was slowing student service and forcing staff to search through file rooms and missing records. Students often waited up to 10 minutes for answers, so the university turned to Lexmark and its Perceptive Content document management solution to improve service, efficiency, and morale.

Lexmark implemented Perceptive Content with workflow and integration to Banner and PeopleSoft, giving staff single-click access to student documents and enabling faster, more secure processing. The university cleared out file rooms, improved compliance and productivity, and expanded the system across 10 departments, resulting in more than $5 million in quantifiable benefit and an estimated 1,550% ROI.

University of Michigan-Flint

Jay Gandhi

Senior Systems Analyst, Student Services