Case Study: University of Kansas achieves faster financial aid processing and improved student service with Lexmark

University of Kansas - Customer Case Study

The University of Kansas financial aid office faced heavy paper management demands, limited storage, and slow manual workflows for tracking student documents and answering inquiries. To improve efficiency, KU selected Lexmark’s Perceptive Content and Perceptive eForms, integrated with PeopleSoft, to manage documents and streamline financial aid processes.

Lexmark implemented a secure content management solution that automatically updates admissions checklists in PeopleSoft, reduces manual check-in work, and provides instant access to records. The results included an anticipated 250 hours saved on the verification process, 75 hours saved annually from switching to eForms, better data accuracy, reclaimed storage space, and faster student service and response times.

University of Kansas

Janet Roecker

Associate Director