Case Study: University of Arkansas achieves faster transcript processing and admissions decisions with Lexmark

University of Arkansas - Customer Case Study

The University of Arkansas was struggling to keep up with rapid enrollment growth and a growing volume of transfer and high school transcripts, while staff levels stayed flat. Manual, paper-based processing in Admissions and the Registrar led to backlogs, slow transfer credit evaluations, and delays that could cause the university to lose prospective students. Lexmark helped address this with its Perceptive Content and Perceptive Intelligent Capture for Transcripts solutions, integrated with PeopleSoft.

Lexmark implemented a template-free transcript capture and workflow solution that automated data extraction, routing, and credit evaluation. As a result, transcript turnaround dropped from two to six weeks to an average of 24 hours, final evaluations were ready before semester start, and duplicate work was reduced. Lexmark also helped the University of Arkansas extract additional high school coursework data, eliminate overtime during peak season, and improve admissions competitiveness by speeding decisions and strengthening recruitment.

University of Arkansas

Robin Carr

Director of Academic Records