Case Study: Union Bank achieves 142% ROI with Lexmark managed print services

Union Bank - Customer Case Study

Union Bank, N.A. faced a costly, paper-heavy document workflow across more than 300 branches, with too many mixed output devices and slow, manual processing of account applications and other documents. It turned to **Lexmark** and its managed print services and multifunction products to standardize the fleet, reduce maintenance burdens, and speed up customer service.

**Lexmark** implemented a consolidated fleet of MFPs plus managed print services to scan and electronically route branch documents, while monitoring and maintaining the devices centrally. The results included a **50% reduction in output devices** (from 960 to 480), **33% faster account turnaround** (72 to 48 hours), **31% lower error rates**, and an estimated **$5.4 million in total benefits over three years** with a **142% ROI**.

Union Bank

Deanna Zendejas

Vice President of Retail Automation